Kes wrote:I'm not certain how it's done, but I think they wait to take the payment, until the item is actually available, which could be weeks or months after you ordered it.
In terms of guaranteeing that you're going to get it, it would possibly be better for you if they took the money while you were actually in the ordering screen, like they do with concert tickets.
You are right, Kes. That's what they do. I had the same thing happen to me. The company that runs QueenOnline's store attempts to charge the card you entered when you placed the order. But, apparently, if they have any issue with charging your card, instead of contacting you and giving you a chance to retry the card or enter another card, they up and cancel your order.
Quite frankly, I find that a horrible way to do business. In my case, the charge didn't go through because my credit card company flagged the charge attempt and wanted to verify with me that I placed the order. But until I confirmed it, the store cancelled it. Now, if I want this picture disc, I have to pay Ebay prices for it. I'd love to talk to someone on Queen's website team about it. Either the store should contact you and give you a set amount of time to enter a different method of payment or they should charge the card when the preorder is placed, especially when the order is for a limited edition item like this picture disc was. I ordered a limited edition box set from another artist this year. They did the latter. I didn't mind. It meant I didn't have to worry about having the money on the card when it came time for them to ship the item. As it stands, if this policy for Queen's online store doesn't change, I don't think I'll be purchasing from them again.