Call Centre Time Saving

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Call Centre Time Saving

Postby JLP » Fri May 17, 2013 2:25 am

Came across this earlier having read about it online.

http://www.pleasepress1.com/

Apparently the person who has devised the site has spent ages putting together shortcuts to save people going through countless menus when ringing banks etc. Might be useful.
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Re: Call Centre Time Saving

Postby fairydandy » Fri May 17, 2013 5:55 am

Can it replace the foreigner at the other end with the voice that is entirely insuited to telephone call centre work? Bloody Scots, can't understand a thing they say...
 
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Re: Call Centre Time Saving

Postby icy » Fri May 17, 2013 6:03 am

fairydandy wrote:Can it replace the foreigner at the other end with the voice that is entirely insuited to telephone call centre work? Bloody Scots, can't understand a thing they say...

Have you ever heard the Newfoundland accent? That one might top the Scottish one :P :lol:
I think what JLP is posting about may be a good thing, and hopefully very secure. I've talked to some very nasty people while on the phone where some big companies are concerned. I wish there was something like that here.
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Re: Call Centre Time Saving

Postby Kes » Fri May 17, 2013 4:03 pm

icy wrote:
fairydandy wrote:Can it replace the foreigner at the other end with the voice that is entirely insuited to telephone call centre work? Bloody Scots, can't understand a thing they say...

Have you ever heard the Newfoundland accent? That one might top the Scottish one :P .


That's half the problem with people in that part of the world. Scottish throwbacks laced into what "might" otherwise be an American accent.

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Re: Call Centre Time Saving

Postby Kes » Fri May 17, 2013 4:08 pm

A few years back, I was out working in Abu Dhabi, and a couple of the guys I worked with were Indian, maybe Pakistani.

Anyway, these guys would talk beautiful English to me, and then jabber away in what I presumed to be Punjabi or something to each other. After about a week, I started to tune into what they were saying to each other. F*ck me, if it wasn't actually English, but was so heavily accented that it was virtually indistinguishable to anyone who'd learnt the language outside of the Indian basin. These guys had learnt English twice. Once to speak to each other, and again to speak to the bloody English.

THAT'S what I think you're dealing with, when your bank sets up a call centre in somewhere like Calcutta, Mumbai, Bradford or Handsworth. They think they're speaking English, but I am thinking they ain't, innit?
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Re: Call Centre Time Saving

Postby Kes » Fri May 17, 2013 4:15 pm

As a complete aside, I pass through Passport Control every night I go to work, and I've yet to hear ANY of the staff there speak with what I'd call a born and bred English accent, and by that I mean they all sound French, Italian, Eastern European, anything but accents you'd hear UK newsreaders speaking in.

The people letting us into our country are all foreigners. What's that all about?
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Re: Call Centre Time Saving

Postby icy » Fri May 17, 2013 7:57 pm

Kes wrote:
icy wrote:
fairydandy wrote:Can it replace the foreigner at the other end with the voice that is entirely insuited to telephone call centre work? Bloody Scots, can't understand a thing they say...

Have you ever heard the Newfoundland accent? That one might top the Scottish one :P .


That's half the problem with people in that part of the world. Scottish throwbacks laced into what "might" otherwise be an American accent.

"Whatcha torking aboot?"

Here is my take on it. Scottish accents and Newfoundland accents are quite similar in many ways. I used to get phone calls from a member here who is Scottish, it was just like hearing the dialects of Newfoundland.
I've come to dearly love/respect/admire Scotland these past few years, it has so much in common with Newfoundland.
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Re: Call Centre Time Saving

Postby Tarkus » Fri May 17, 2013 9:09 pm

Hello and welcome to the mental health hot-line

If you are Obsessive Compulsive , press 1 repeatedly.

If you are Co-dependent, please ask someone to press 2 for you.

If you have Multiple Personalities, press 3, 4, 5 & 6.

If you are Paranoid, we know who you are and what you want. Stay on the line so we can trace your call.

If you are Delusional, press 7, and you call will be transferred to the Mother Ship.

If you are Schizophrenic, listen carefully and a small voice will tell you which number to press.

If you are Dyslexic, press 96969696969696.

If you have a Nervous Disorder, please fidget with the hash key until a representative comes on the line.

If you have Amnesia, press 8 and state your name, address, phone number, date of birth, social security number and your mother's and grandmothers' maiden names.

If you have Post-traumatic Stress Disorder, slowly and carefully press 000.

If you have Bi-polar Disorder, please leave a message after the beep.
Or before the beep. Or after the beep. Please wait for the beep.

If you have Short Term Memory Loss, please try your call again later.

If you have Low Self Esteem, please hang up. All our operators are far too busy to talk to you.
 
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Re: Call Centre Time Saving

Postby icy » Fri May 17, 2013 11:26 pm

Press what to talk to a real, live human?! :P
~Godspeed little one~
~Don't talk about angels
Or how I'll be saved
I'm no coward
But I'm not that brave
Rags are blowing
Rain's getting near
I'm done with running
And it's getting dark in here~

~Sleep in peace old friend for me you'll never die~
 
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And the wounded skies above say it's much too late

      
 
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Re: Call Centre Time Saving

Postby Tarkus » Fri May 24, 2013 5:43 pm

Image
 
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